Items that are purchased on sale are FINAL SALE, NO RETURNS OR EXCHANGES ARE POSSIBLE.
To be eligible for return, your item must be unused and in the same condition that you received it. It must also be in the original unopened packaging or with original tags attached. To complete your return we require a receipt or proof of purchase, this is non-negotiable.
How do I place a return?
It's super easy! Just email hello@shopislanddog.com with your order number and the products you'd like to return, we'll handle the rest.
ONLINE ORDERS: You can send returns to:
ISLAND DOG
11017 26 Ave NW
Edmonton, AB T6J 4C1
Canada
We do not refund Gift Cards or credits.
Do you have a return policy?
Yes! We accept all unopened + unused items in the original and or unopened package WITH the receipt of purchase within 14 days of purchase.
Shipping Notes:
Island Dog Corp. cannot be held responsible for any lost packages or any damage incurred by any person as a result of delay caused by postal carriers or by any event which is out of our control or foresight including, but not limited to, any delay caused by an incorrect delivery address being provided to us. Please ensure that you provide the correct delivery address, as once an order is processed, we are unable to change the address. Unfortunately, we are unable to provide a refund if we are provided with an incorrect delivery address.
If you have any questions or require assistance, please email us at hello@shopislanddog.com and we will get back to you within 1-2 business days!
returns
Edmonton City-Wide Shipping:
Shipping is FREE if you order over $150.00 (before GST and any discounts). Please allow 1-2 days to process your order and 1-2 days to be delivered.
All other provinces/cities of Canada Shipping:
FREE SHIPPING if you order over $100.00 (before GST and any discounts) for all Canadian provinces. Please allow 1-2 days to process your order. All transit times are dependent on your location. Please place all desired items into your cart and add your address to see shipping costs/transit times in your area. For orders under $100.00 your shipping fee will be calculated at checkout based on postal code. Shipping is through Canada Post.
In-Store Pickup/Curbside Pickup:
We have an option at check-out to select "In-Store/Curb-Side Pickup". If you select this option we will send you an email once your order is ready to go!
Please note: ANY FOOD IS ONLY AVAILABLE FOR ALBERTA CUSTOMERS SHIPPING
Where does Island Dog ship?
Currently, we ship throughout North America
When will my order ship?
We try to process all orders in 1-2 businesses days!
My tracking isn't working.
Tracking numbers can take up to 24 hours to register with Canada Post, So if you just got an email with tracking, chances are it will begin tracking within a few hours! If your tracking number doesn't update within 24 hours, send us an email at hello@shopislanddog.com 👋
How can I update my shipping address?
Please email hello@shopislanddog.com with your order number and correct shipping address, asap!
